Sales & Shipping Policies

Disclaimer

Terms of Sale

• All purchases are for personal use only. Redistribution or commercial use of any of our products is prohibited.
• The One Helluva Zine and A Happy Zine in Hell team reserves the right to cancel and refund any orders which go against our policies.
• All items are preorders, and will not be shipped until after production of purchased goods has concluded. Please follow our social media for updates on production progress.
• Bundle images are mock-ups, and final products may not directly reflect the items pictured.
• If you would like to upgrade your purchase - ex. from the Zine Bundle to Full Bundle - please contact us via email or the “Contact” page on our store with your order number, and we would be happy to assist you.
• Refunds and cancellations are only permitted until the end of the preorder period. After pre-orders have closed, all purchases are final.
• This is a for-charity zine, and all profits will be donated to Doctors Without Borders and the Canadian Film Institute.

Terms of Shipping

• Items will be shipped from Ontario, Canada.
• Shipping is available to all countries except for the following:
  • We are able to ship to these locations with delays: Russia, Ukraine, Israel.
  • We are not currently able to deliver to: Gaza, Syria, Sudan / South Sudan, and the Crimea and Sevastopol regions of Ukraine.
• All shipping options are tracked. You will be provided with a tracking number via email when your order is dispatched.
• Shipping is expected to begin approximately 2 months after pre-orders end. This may be subject to delays, pending manufacturing and postal service issues - buyers will be kept up to date on production progress with announcements on our social media.
• An announcement about address confirmations will be posted prior to beginning shipping. To inform us about any address changes prior to this, please contact us by email or the "Contact" page on our store.
• Digital items will be distributed to the email address used to make your purchase, after all physical orders have been dispatched. Please ensure that your email is entered correctly, as this will be our primary method of communication with you regarding your order.
• One Helluva Zine and A Happy Zine in Hell will not be liable for replacing orders that are incorrect or undelivered due to buyer or postal service errors. If your order is lost or damaged during transit, we will not accept returns.
• Buyers will be responsible for paying any VAT, customs, tariffs, or import fees incurred by their purchase.